If you have made a transaction and can’t see it on your account, can we please ask you to check a few things before getting in touch:
- Did you remember to click through from your Everton Rewards account? If you didn’t, unfortunately we cannot raise a missing points claim for you.
- Have you allowed 10 days for the transaction to track automatically?
- Did you use a voucher code when completing the transaction? Most retail partners do not offer points on a purchase where a discount or voucher code was used.
If you’ve checked these steps in full and would still like to raise a missing points claim, please contact our Member Services team by clicking here.